It’s crucial that your prospective company have proper licensing. This includes TSSA license, electrical license and proper gas fitter license. Many outfits try and save money by using unlicensed technicians. BEWARE!
The first impression you get from a company is generally a good indicator of how the rest of your experience will be. If they’re very difficult to get a hold of, leave you on hold for a long time or take a long time to return your call, that’s a good indicator of how the rest of your journey will be with that company.
PROPER INSTALLATION EXPERIENCE:
What’s the most important day in the life of your HVAC system? The day it was installed. Make sure the company you’re using has a history of clean, perfect installations. Many companies try and save money by having their technicians rush an installation to save labour costs.
A proper company will make sure the technician takes the time to go over proper operation of the system. This should include how to operate the furnace/ac unit, how to operate the accessories, (humidifier, filters, etc) as well as a tutorial on the thermostat.
A new HVAC system is a large commitment of money, time and trust. Your relationship with that company doesn’t end once you sign the contract. It continues through installation, follow up, maintenance and through any possible issues over the life of the system. Unfortunately, it’s tough to see a company’s true character until after you’re committed. So it’s important to hone in on the company’s level of professionalism before you commit.
A company’s level of professionalism shows itself immediately. Are they friendly from the first phone call? Do they speak English clearly and fluently? Do they answer questions or are they deflective?
A good company will give you the feeling that they actually care about your and your specific situation.
Make sure to do your due diligence, but also trust your gut.
A legitimate HVAC company will have reviews posted across various platforms. They should also be able to point to testimonials and referrals to back them up. Ask to see some. Most reputable companies are proud to show their accomplishments.
There’s no such thing as a “standard solution.” Just like every home is different, so is every family’s situation. What works for one family, isn’t the best solution for another. Your home’s size and orientation will dictate certain things, such as the size of unit and some install issues. But most other factors such as efficiency, price and accessory options are made on an individual basis. Your HVAC company should offer a wide range of products and payment options so that each solution is customized perfectly to satisfy each individual family.
GUARANTEES AND WARRANTIES:
Guarantees are what protect you against unscrupulous characters. Any company worth its salt should offer a number of guarantees ensure the customer feels protected.
But it’s more than that. A guarantee is the company’s promise that they’re telling the truth and want to show you they’re willing to back it up.
BEWARE companies that don’t offer guarantees. A legitimate company will want to prove to you that their word is their bond.
A warranty is a specific guarantee that protects the product, parts and labour offered. The better the warranty, usually indicates the company’s confidence in their work.